BYU Independent Study - Purchase Order Policies

Purchase Orders

These provisions apply to Purchase Order customers only

GENERAL PROVISIONS

It is the sole responsibility of the purchaser to understand and comply with the terms stated herein.
Noncompliance with the terms could result in delay of registration, reduction in withdrawal credits, interest charges, and/or other penalties and fines.
Purchaser agrees to pay all applicable taxes related to course registration or supllemental fees.

PURCHASE ORDER REQUIREMENTS

To be valid, a purchase order must be signed by an authorized agent of purchaser. It must contain a maximum dollar amount and/or a purchase order experation date as well as the billing address.
Regardless of the language specified on the purchase order, these policies and procedures will control whether there is any conflict between the purchase order and these policies and procedures as stated herein.
Brigham Young University Independent Study (BYU IS) reserves the right to reject purchase orders.

COURSE REGISTRATION

To register for courses, students, their parents if the student is a minor, or an authorized agent of the institution funding the course must complete the Enrollment Form and then click on the e-mail button to submit it. If preferred, the form may be faxed or mailed.
- E-mail by clicking on the e-mail button on the form.
- Fax the form to 801-812-8208.
- Mail the form to:
The purchase order number and customer number are required fields on these forms. If these are not filled out, your P.O. will not be processed.
Allow 24 hours for processing. Then call 866-741-9144. Tell the registration representative that you are a P.O. customer and that you would like to receive a confirmation number and any other information the student to begin the course.
For paper course orders, allow 10 business days for processing and for receipt of materials.
For online courses, go to the address below and enter the confirmation number and take a few minutes to set up your account. Account Setup with confirmation number You only have to set up the login one time, all courses you are registered in here after will be connected to your account.
A $10 fee applies if you are ordering paper materials for an online course. This is done by marking the check box on the enrollment form.

COURSE TRANSFERS

The PO group no longer accepts transfers. Please refer to the withdrawal and enrollment forms, as the same function can be accomplished by using those methods.

TEXTBOOK ORDERS

All textbook requests are handled by the BYU Bookstore or an outside vendor of your choice. BYU IS is not responsible for facilitating the acquisition of course related textbooks, nor is the seller responsible for collecting and distributing textbook fees. To purchase textbooks from the BYU Bookstore, the purchaser should contact the Bookstore at 1-888-454-6884 or online at www.byubookstore.com. Payments for materials purchased from the BYU Bookstore should be sent to BYU Bookstore, I.S. Department, Provo, UT 84602.

RESUBMISSION OF ASSIGNMENTS AND EXAMS

As a P.O. customer, the organization will need to decide whether or not they allow retakes to be billed on their purchase orders.
If the organization does not allow for payment of retakes on purchase orders, then the student will need to call in and give a credit card number as payment in order to take retakes. In these cases, the student should call 866-741-9144.
If the organization allows retakes to be paid for through purchase orders, then we ask that one individual be designated to complete the Retake Request Form for the educational institution. This will assist us in our efforts to provide you with accurate billing. Note: When more than one person submits requests for retakes the school district could be charged twice for the resubmit fee.
To order resubmissions or retakes, a representative from the organization should complete the Retake Request Form and submit it via e-mail.
For questions on resubmissions you may call 866-741-9144 or e-mail ispo@byu.edu. Please identify yourself as a P.O. customer when you call.

WITHDRAWAL FROM A COURSES

Either the student or the educational institution responsible for the student can withdraw a student from a course.
BYU IS must receive a Withdrawal Request Form from an authorized individual.
Once completed, e-mail, fax, or mail this form.

E-mail by clicking on the e-mail button on the form.
Fax the form to 801-812-8208
Mail the form to:
BYU Independent Study
120 MORC
Provo, UT 84602-0300

Your request will be processed, with the refund based on the date we receive your request.

If you withdraw within 180 days of enrollment, you will receive al refund credited to your account, minus a $20 student management fee per course for high school courses and a $10 fee for each lesson or exam submitted; university course fees are $20 per credit hour and a $10 fee for each lesson or exam submitted.
After 180 day, no tuition refunds are given.

REFUND POLICIES

Withdrawal credits or refunds will be handled based on the purchaser's choice indicated on the application form.

The default option is to apply credits and refunds to the next month's statement. That statement should contain a credit or negative amount for the amount refunded to the purchaser based on BYU IS policies found in Withdrawal from Course.
If the purchaser prefers a refund by check, please select that option on the application. Please allow 4–6 weeks for processing.

If the purchaser feels there is an error on the statement, follow the procedures found in Disputing Charges below.
If the account has been inactive for a period of three months and a credit still exists, BYU IS will send a refund check to the institution's address on file.

BILLING POLICIES

We currently bill monthly.
All charges and credits from the prior month will be captured and included on the next month's statement.

DISPUTING CHARGES

Purchasers who feel they were billed in error should fill out the Billing Dispute Form and e-mail it by clicking on the e-mail button.
This form contains all information necessary to allow BYU IS to review your dispute in a timely manner and make the necessary adjustments.
If BYU IS has not responded by the fifth business day, call us at 1-866-741-9144.

PAYMENT TERMS

We currently accept the following:
- Credit card
- Check
- Wire transfer
Our current payment terms are net 30. BYU IS will charge a 2% per month late fee if payment is not received within 30 days of the invoice date.

COURSE AND FEE PRICING

Courses will be billed according to the published catalog price. Note: BYU IS reserves the right to change the price without notice.

CREDIT DECLINATION POLICY

If the purchaser has not made payment for a specified period of time, BYU IS, at its discretion, will send out a notification letter putting the purchaser's account on probation.
If past-due balances are not resolved within 30 days, BYU Independent Study will no longer extend credit and may send the purchaser's account to a collection agency.

OTHER

These policies and procedures shall control if there is a conflict, regardless of any language on documents, whether received or sent by the purchaser.
BYU IS does not warrant the effectiveness or operation of the educational services contemplated in these poicies and procedures. All students, purchasers, P.O. customers, and/or organizations agree and understand that BYU IS shall have no liability herein, including to any end user. BYU IS specifically disclaims all representations and warranties, whether express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose, or any other warranty. In no event shall BYU IS be liable to any party for indirect, incidental, consequential, or exemplary damages.
All purchasers, P.O. customers, and/or organizations acknowledge that student educational records are protected by the Family Educational Rights and Privacy Act (FERPA), and that generally student permission must be obtained before releasing specific student information to anyone other than the student or BYU.